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| Texting Satisfaction: Does Age and Gender Make a Difference?
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Full
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Source |
International Journal of Computer Science and Security (IJCSS) |
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Table of Contents |
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Volume: 1 Issue: 1 |
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Pages: 1-96 |
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Publication
Date: June 2007 |
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ISSN
(Online): 1985-1553 |
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Pages |
85 - 96 |
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Author(s) |
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Published
Date |
30-06-2007 |
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Publisher |
CSC
Journals, Kuala Lumpur,
Malaysia |
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ADDITIONAL
INFORMATION |
| Keywords Abstract References Cited by Related Articles Collaborative
Colleague |
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KEYWORDS: Age, Gender, Texting satisfaction, Text entry factors, Structured questionnaire interview |
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| This study investigated the effect of age and gender on mobile phone users’
texting satisfaction, focusing on text entry factors. Structured questionnaire
interviews were used to interview 18 subjects of both genders, aged between
17–37 years. Analysis of variance was computed. Gender effect was found on
the speed of text entry method (p = 0.027), with the females being more satisfied
than males. Age has a significant effect on navigation (p = 0.026) and learnability
(p < 0.001), with the younger groups being more satisfied than the older groups.
A significant interaction was found between age and gender for learnability (p =
0.039), with a clear difference between genders in the twenties and thirties.
Results suggest that age and gender affect users’ texting satisfaction, with
varying text entry factors. Results obtained can be used to improve text entry
methods by (i) catering to local dialects (ii) reducing key overloading or
introducing a better method for text entry. It is concluded that texting satisfaction
awaits improvements to the text entry methods. |
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