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| Utilizing the BSC and EFQM as a Combination Framework; Scrutinizing
the Possibility by TOPSIS Method
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Full
text: |
 PDF(384KB) |
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Source |
International Journal of Business Research and Management (IJBRM) |
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Table of Contents |
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Volume: 1 Issue: 3 |
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Pages: 105-182 |
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Publication
Date: January / February |
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ISSN
(Online): 2180-2165 |
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Pages |
169 - 182 |
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Author(s) |
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Published
Date |
08-02-2011 |
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Publisher |
CSC
Journals, Kuala Lumpur,
Malaysia |
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ADDITIONAL
INFORMATION |
| Keywords Abstract References Cited by Related Articles Collaborative
Colleague |
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KEYWORDS: Balanced Score Card (BSC), Total Quality Management (TQM), European Foundation for Quality Management (EFQM), Topsis Method, Assessment, Performance |
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| This Manuscript is indexed in the following databases/websites:- |
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| 1. Directory of Open Access Journals (DOAJ) |
| 2. Google Scholar |
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| Increasing the competition between organizations in the field of productions and
services leads them to use the samples and patterns to assess their activities and
performance. Appearing this kind of needs and inefficiency of measuring systems with
traditional activities assessment causes to create new models of activities assessment
in organizations. These models could be divided in two groups. The first group is
based on self assessment and the second group is based on measurement and
improvement of business trade process. Among mentioned models, Balanced score
Card (BSC) and European Foundation for Quality Management (EFQM) have had
more chance to be used by many companies. Regarding the high acceptance of these
two models in the world and existence many similarities between them; this study is
going to present exact glance of these two models and present a comparison between
them. Moreover, after recognizing the weaknesses and powers of them, the possibility
of using them at the same time will be evaluated. In order to gain this goal, an
automobile company’s performance has been assessed based on BSC and EFQM
and the results are analyzed with TOPSIS method. |
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| Neda Jalaliyoon : Colleagues
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| Hamed Taherdoost : Colleagues
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| Mazdak Zamani : Colleagues
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