Home   >   CSC-OpenAccess Library   >    Manuscript Information
Full Text Available

(107.12KB)
This is an Open Access publication published under CSC-OpenAccess Policy.
Texting Satisfaction: Does Age and Gender Make a Difference?
Vimala Balakrishnan, Paul H. P. Yeow
Pages - 85 - 96     |    Revised - 15-06-2007     |    Published - 30-06-2007
Volume - 1   Issue - 1    |    Publication Date - June 2007  Table of Contents
MORE INFORMATION
KEYWORDS
Age, Gender, Texting satisfaction, Text entry factors, Structured questionnaire interview
ABSTRACT
This study investigated the effect of age and gender on mobile phone users’ texting satisfaction, focusing on text entry factors. Structured questionnaire interviews were used to interview 18 subjects of both genders, aged between 17–37 years. Analysis of variance was computed. Gender effect was found on the speed of text entry method (p = 0.027), with the females being more satisfied than males. Age has a significant effect on navigation (p = 0.026) and learnability (p < 0.001), with the younger groups being more satisfied than the older groups. A significant interaction was found between age and gender for learnability (p = 0.039), with a clear difference between genders in the twenties and thirties. Results suggest that age and gender affect users’ texting satisfaction, with varying text entry factors. Results obtained can be used to improve text entry methods by (i) catering to local dialects (ii) reducing key overloading or introducing a better method for text entry. It is concluded that texting satisfaction awaits improvements to the text entry methods.
CITED BY (20)  
1 Srivastava, S., & Misra, M. (2015). Tracking technology trajectory through regression modelling: a retrospective techno-analysis. Technology Analysis & Strategic Management, 27(4), 420-436.
2 Wong, C. H. H. (2015). A study of mobile learning for Guangzhous University students.
3 Gilad Gressel, H. P., Surendran, K., Thara, S., & Aravind, A. Ensemble Learning Approach for Author Profiling.
4 Nicol, E., Dunlop, M., Komninos, A., McGee-Lennon, M., Baillie, L., Edwards, A., ... & Mulder, I. (2014, September). Re-imagining commonly used mobile interfaces for older adults. In Proceedings of the 16th international conference on Human-computer interaction with mobile devices & services (pp. 585-588). ACM.
5 Sasitharan, D. (2014). An empirical investigation of smartphone technology acceptance among Universiti Utara Malaysia students (Doctoral dissertation, Universiti Utara Malaysia).
6 Butt, A. J., Butt, N. A., Butt, R. G., & Ikram, M. T. (2014, January). Predicting Mobile Subscribers Behaviour from Contextual Information Extraction: SMS Data. In Neural Information Processing (pp. 661-672). Springer International Publishing.
7 ISA, N. A. N. B. M. (2014). language use on twitter among malaysian l2 speakers (doctoral dissertation, university of malaya kuala lumpur).
8 Fasola, J. P. (2013). socially assistive and service robotics for older adults: from motivating exercise to following spatial language instructions.
9 Lewis-Mohabir, B. N. (2013). English Language Butchered: A Study of the Correlational Relationship Between Text Messaging Frequency and the Instance of Jargon in Formal Writing.
10 Ceccucci, W., Peslak, A., Kruck, S. E., & Patricia, S. (2013). DOES GENDER PLAY A ROLE IN TEXT MESSAGING?. Issues in Information Systems, 14(2).
11 Lazim, h. b. m., & sasitharan, d. what factor persuade malaysians consumer to purchase smartphone?.
12 Fasola, J., & Mataric, M. (2013). A socially assistive robot exercise coach for the elderly. Journal of Human-Robot Interaction, 2(2), 3-32.
13 Boic, T., & Relja, R. (2012). The new culture of communication via mobile phones among young people. Kultura, (136), 85-107.
14 Boon, L. K., Chein, T. S., & Yittjia, C. user acceptance of bancassurance in malaysia.
15 ALKAWAS, S. (2011). Textisms: The Pragmatic Evolution Among Students in Lebanon and Its Effect on English Essay Writing (Doctoral dissertation, LEBANESE AMERICAN UNIVERSITY).
16 Kawas, S. Al, (2011), Textisms. (c2011).
17 W. Lane and C. Manner, The Impact of Personality Traits on Smartphone Ownership and Use, International Journal of Business and Social Science, 2(17), pp.. 22-28, 2011.
18 N. Daniel. An Exploratory Study of Different Perception on The Usage of Text Message Lingo Among Male and Female College Students, Presented at 2010 China Communication Forum, pp. 37-49., 10-12, Dec. 2010
19 Fasola, J., & Mataric, M. J. (2010). A Socially Assistive Robot Exercise Coach for the Elderly. Journal of Human-Robot Interaction, 1(1), 1-16.
20 V. B. Paul and H.P. Yeow, Hand-Size Variations Effect on Mobile Phone Texting Satisfaction, Ubiquitous Computing and Communication Journal, 2 (5), pp. 115-122, 2007.
1 Google Scholar
2 Academic Journals Database
3 Academic Index
4 CiteSeerX
5 refSeek
6 iSEEK
7 Socol@r
8 ResearchGATE
9 Libsearch
10 Bielefeld Academic Search Engine (BASE)
11 Scribd
12 WorldCat
13 SlideShare
14 PDFCAST
15 PdfSR
16 Google Books
1 Axup, J., Viller, S. and Bidwell, N., 2005, Usability of a Mobile, Group Communication Prototype While Rendezvousing. In CTS05 International Symposium on Collaborative Technologies and Systems-Special Session on Mobile Collaborative Work (St. Louis).
2 Buchanan, G., Jones, M., Thimbleby, H., Farrant, S. and Pazzani, M., 2001, Improving Mobile Internet Usability. In Web 2001 Conference (Hong Kong, ACM Press).
3 Bunce, D., and Sisa, L, 2002, Age differences in perceived workload across a short vigil. Ergonomics, 45, pp. 949960.
4 Cockburn, A. and Siresena, A., 2003, Evaluating Mobile Text Entry with the Fastap Keypad. In British Computer Society Conference on Human Computer Interaction, England.
5 Faulkner, X. and Culwin, F., 2005, When Fingers Do The Talking: A Study of Text Messaging. Interacting with Computers, 17, pp. 167185.
6 Gefen, D. and Straub, D.W., 1997, Gender differences in the perception of e-mail: An extension to the technology acceptance model. MIS Quarterly, December 1997, pp.389400.
7 Gong, J. and Tarasewich, P., 2005, Alphabetically Constrained Keypad Designs for Text Entry on Mobile Devices. In CHI 2005, PAPERS: Small Devices 1, pp. 211220.
8 Gong, J., Haggerty, B. and Tarasewich, P., 2005, An Enhanced Multitap with Predictive Next- Letter Highlighting. In CHI 2005, Oregon, USA.
9 Grinter, R. and Eldridge, M., 2001, y do tngrs luv 2 txt msg?. In Seventh European Conference on Computer Supported Cooperative Work, ECSCW, Bonn, Germany.
10 Grudin, J., 2001, Partitioning Digital World: focal and peripheral awareness in multiple monitor use. In Human Factors and Computing Systems, CHI01, Seattle, USA.
11 Gwin, P., 2005, Making the Connection: The Jump From Wired to Wireless is Changing Africa, National Geographic (September 2005).
12 James, C.L. and Reischel, K.M., 2001, Text Input for Mobile Devices: Comparing Model Prediction to Actual Performance. CHI 2001, 3, pp. 365371.
13 Kanlayanaphotporn, K., Trott, P., Williams, M. and Fulton, I., 2003, Effects of chronic low back pain, age and gender ion vertical spinal creep. Ergonomics, 46, pp. 561573.
14 Kent,J., 2003, Malaysia Reviews Texting Divorce. Available online at:www.news.bbc.co.uk/2/hi/asia-pacific/3112151.htm (accessed August 2006).
15 Lewis, A., 2005, Hve I told U l8tly that I luv u?: Mobile phones: The New Domesticated Artefact. Australian Counseling Association Journal Counseling Australia, 5.
16 Lightner, N.J., 2003, What users want in e-commerce design: effects of age, education and income. Ergonomics, 46, pp. 153 168.
17 Ling, R., 2001, We Release Them Little by Little: Maturation and Gender Identity as Seen in the Use of Mobile Telephony. Personal and Ubiquitous Computing, 5, pp. 123136.
18 Ling, R., 2003, The Socio-linguistic of SMS: An Analysis of SMS Use by a Random Sample of Norwegians. In Mobile Communications: Renegotiation of the Social Sphere , Ling, R. and Pedersen, P. (Eds.), pp. 335 349 (London: Springer, 2003).
19 Ling, R., Yttri, B., Anderson, B. and Diduca, D., 2002, Age, gender and social capital- a cross sectional analysis. Available at: www.eurescom.de/e-living/ (accessed August 2006).
20 Mackenzie, S., Zhang, S.X. and Soukoreff, R.W., 1999, Text entry using soft keyboards. Behaviour & Information Technology, 18, pp. 235244.
21 Mackenzie, S.I., 2002, Mobile Text Entry Using Three Keys. In Proceedings of the Second Nordic Conference on Human-Computer Interaction- NordiCHI 2002, pp. 2734.
22 Maragoudakis, M., Tselios, N.K., Fakotakis, N. and Avouris, N.M., 2002, Improving SMS Usability Using Bayesian Networks. In Methods and Applications of Artificial Intelligence, Vlahavas, I.P. and Spyropoulos, C.D. (Eds), pp. 179190 (Berlin: Springer-Verlag, 2002).
23 Nicolay, C.W. and Walker, A,L., 2005, Grip Strength and Endurance: Influence of Anthropometric Variation, Hand Dominance and Gender. International Journal of Industrial Ergonomics, 35, pp. 605618.
24 Nysveen, H., Pedersen, P.E. and Thorbjornsen, H., 2005, Explaining Intention to use Mobile Chat Services: Moderating Effects of Gender. Journal of Consumer Marketing, 22, pp. 247256.
25 Pew-Internet, 2001, Wired Seniors: A Fervent Few, Inspired by Family Ties. Available at: www.perinternet.org/reports/pdfs/PIP_Wired_Seniors_Report.pdf (accessed July 2006)
26 Reid, D.J. and Reid F.J.M., 2003, Text mates and text circles: insights into the social ecology of SMS text messaging. In The Mobile Revolution: A Retrospective-Lesson on Social Shaping, Lasen, A. (Ed.), Proceedings of the 4th Wireless World Conference.
27 Reid, F.J.M. and Reid, D.J., 2004, Text Appeal: The Psychology of SMS Texting and Its Implications for the Design of Mobile Phone Interfaces. Campus Wide Information Systems, 21, pp. 196200.
28 Rosenthal, C., 1985, Kinkeeping in the Familial Division of Labor. Journal of Marriage and the Family, 47, pp. 965974.
29 Sattle, J.W., 1985, The Inexpressive Male: Tragedy or Sexual Politics. Social Problems, 23, pp. 469477.
30 Silfverberg, M., Mackenzie, S.I. and Korhonen, P., 2000, Predicting Text Entry Speed on Mobile Phones. CHI 2000, 2, pp. 916.
31 Sinclair, A.M., 1995, Subjective Assessment. In Evaluation of Human Work-A Practical Ergonomics Methodology, Wilson, J.R. and Corlett, E.N. (Eds.), pp. 69100 (London:Taylor & Francis, 1995).
32 Soh, N., 2001, First Case of Sacking Via SMS. Available at: www.it.asia1.com.sg/newsarchive/07/news004_20010724.html (accessed August 2006).
33 Soriano, C., Raikundalia, G.K. and Szajman, J., 2005, A Usability Study of Short Message Service on Middle-Aged Users. In Proceedings of OZCHI 2005, Canberra, Australia.
34 Upside Wireless Text Messaging, 2006, 2006: Year of the Text Message?. Available at: www.upsidewireless.com/blog/2006/2006-year-of-the-text-message/ (accessed December 2006).
35 US Department of Commerce, 2002, A Nation Online: How Americans Are Expanding Their Use of the Internet. National Telecommunications and Information Administration. Availbale at: www.ntia.doc.gov/ntiahome/dn/html/Chapter2.htm (accessed June 2006).
36 Venkatesh, V. and Morris, M.G., 2000, Why dont men ever stop to ask for directions: gender, social influence, and their role in technology acceptance and usage behavior. MIS Quarterly, 24, pp. 11539.
37 Wigdor, D. and Balakrishnan, R., 2003, TiltText: Using Tilt for Text Input to Mobile Phones. CHI Letters, 5, pp. 8189.
38 Wigdor, D. and Balakrishnan, R., 2004, A Comparison of Consecutive and Concurrent Input Text Entry Techniques for Mobile Phones. CHI 2004, 6, pp. 8188.
39 Wolin, L.D., 2003, Gender Issues in Advertising An Oversight 2002. Journal of Advertising Research, pp. 111129.
40 Wright, P., Bartram, C., Rogers, N., Emslie, H., Evans, J., Wilson, B. and Belt, S., 2000, Text entry on handheld computers by older users, Ergonomics, 43, pp. 702716.
Miss Vimala Balakrishnan
- Malaysia
vimala.balakrishnan@mmu.edu.my
Mr. Paul H. P. Yeow
-