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The Impact of Customer Knowledge on the Security of E-Banking
Nabeel Zanoon, Natheer Khleaf Gharaibeh
Pages - 81 - 92     |    Revised - 15-05-2013     |    Published - 30-06-2013
Volume - 7   Issue - 2    |    Publication Date - June 2013  Table of Contents
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KEYWORDS
Trust, E-Banking, Customer Knowledge, Information Technology, Technology Acceptance Model.
ABSTRACT
In this paper one of the most affective factors on security of e-banking will be discussed, by accepting the use of information technology for the execution of the Traditional e-banking, As we know that e-banking is done online and the customers are considered the active element and the other party in e-banking operations. So if the level of customer knowledge in the use of IT ? low, then this points that customers are not professional in the execution of the traditional e-banking using IT , furthermore this create flaws in the security of e-banking by facilitating the sneaking into the personal information and distrust in customer confidence of the e-banking security. which leads to reject the use of technology in e-banking, And this is what will be discussed in this paper by offering some security gaps which is resulting from the low level of customer knowledge in information technology, and that will be studied through Technology Acceptance Model and In light of this we will suggest some solutions.
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Dr. Nabeel Zanoon
Aqapa College , Balqa Applied University Aqapa - Jordan
Dr.nabeel@bau.edu.jo
Dr. Natheer Khleaf Gharaibeh
Ajloun College , Balqa Applied University Ajloun - Jordan