Home   >   CSC-OpenAccess Library   >    Manuscript Information
Full Text Available

(272.79KB)
This is an Open Access publication published under CSC-OpenAccess Policy.
Enhancing Multimedia Communication Components in Instructional Consulting Service Online: Students’ Perspective and Perception
Abd Hadi Abd Razak, And Ling Weay
Pages - 37 - 48     |    Revised - 30-08-2010     |    Published - 30-10-2010
Volume - 1   Issue - 2    |    Publication Date - October 2010  Table of Contents
MORE INFORMATION
KEYWORDS
Instructional Consultation , Real time communication technology , face to face consultation, online instructional consultation
ABSTRACT
Online consultation - one of the advancement of communication technology in consulting service is conducted electronically in various contexts such as online medical consultation, IT consulting and online financial service. It enables participants communicate in synchronous and asynchronous way (Caulat and Erik, 2006). Many consulting service in business context and health organization are making use of multimedia communication technology by conducting consulting service online. However, implementation of this technology in instructional consultation in higher education is not fully integrated. This may due to lack of investigation, analyzing and proper strategy planning on problem encountered by students and lecturer. This paper discuss about the limitations of typical instructional consultation and students’ perspective and perceptions on conducting consulting service online. The potentials benefits of communication components for students in higher education are determined by investigate their perceptions and perspectives on implementation of communication technology for instructional consulting service online. The limitations of typical instructional consultation that elicited from literature review are included in this quantitative research study in order to investigate precisely students’ response pertaining to instructional consulting service in higher education. Data was solicited from a sample of 130 students in College of Arts and Science (CAS), College of Business (COB) and College of Law, Government and International Studies (COLGIS) in Universiti Utara Malaysia via simple random sampling method. Student’s response to Five point Likert-type scale anchored by the terms Strongly Disagree (1) to Strongly Agree (5), Not Important (1) to Extremely Important (5) and Never (1) to Very Often (5). The finding of the research revealed that students were generally positive about potential of multimedia communication tools for traditional consultation system in higher education organization.
CITED BY (1)  
1 Weay, A. L., & Razak, A. H. B. A. (2011). Design and Development of Online Instructional Consultation for Higher Education in Malaysia. In Digital Information Processing and Communications (pp. 546-559). Springer Berlin Heidelberg.
1 Google Scholar
2 CiteSeerX
3 iSEEK
4 Scribd
5 SlideShare
6 PDFCAST
7 PdfSR
1 Caulat., G., E. D. Haan. “Virtual Peer Consultation: How Virtual Leaders Learn” Organization & People. 13(8): 24-32, 2006
2 Rosenfield. S. A. and T. A. Gravois. “Instructional consultation teams, Lawrence Erlbaum”. 1987
3 Tanaka. T., A. Koga., H. Mizuno and H. Yajima. “Design of User Interface for Tele-consultation system over the Web”. In Proceedings of SMC '99 IEEE International Conference on Systems Man and Cybernetics, 1999
4 Newman. P. “Consultation”. Available at: http://www.rppc.net/, 2005, [Accessed 2009]
5 Liakhouski., V., S. Rylkov., et al. “Teleconsultation and image analysis system in radiation induced thyroid cancer”. In Proceedings of AMIA Annual Symposium. Minsk, Belarus, American Medical Informatics Association, 2005
6 Omar. H. B. D. “Persepsi Pelajar-pelajar terhadap Sistem Mentor-mentee di Universiti Utara Malaysia, Sintok: Universiti Utara Malaysia”. 2004
7 Vassilakis., C., D. Gouscos., et al. “A Semantic-based Consultation Workbench”. In Proceedings of ITI 3rd International Conference on Information and Communication Technology (IEEE), 2005
8 Carlson., P. J., G. B. Davis. “An investigation of media selection among directors and managers: from “self” to “other” orientation”. Business Administration 22(3):335-362, 1998
9 Morison., Newman. “Psychoeducational Consultation. 2009”. (2009) Available at: http://www.indiana.edu/~deanfac/blfal01/educ/educ_g645_5807.html, 2001
10 Fulk., J., J. Schmitz., et al. “A social influence model of technology use”. Organizations and communication technology, Newbury Park, CA: Sage, 1990
11 Fagan. G. H., D. R. Newman., et al. “E-consultation: evaluating appropriate technologies and processes for citizens' participation in public policy”.(2006) Available at: http://eprints.nuim.ie/468/1/ecrp_report.pdf [Accesed 12 August, 2009]
12 Omar., H. B. D. “Persepsi Pelajar-pelajar terhadap Sistem Mentor-mentee di Universiti Utara Malaysia, Sintok: Universiti Utara Malaysia”. 2004
13 Karim., O. A., K. A. Taib., et al. “Pembudayaan Ilmu dan Pelaksanaan Sistem Mentor-mentee di Jabatan Kejuruteraan Awam dan Struktur- Suatu Analisis.”. 2005
14 Siti Haslina Hussin and Khadijah Mohd Tuah. “Towards a Quality Support Service: The Academic Advising System: A Lesson from the FSS Mentor-Mentee System”. (2007) Available at: http://www.calm.unimas.my/calm_arc/insite_v10/article2.html [23 September 2010]
15 Stephens, S et al “On the Road from Consultation Cynicism to Energising e-Consultation.” The Electronic Journal of e-Government, 4(2):87 – 94, 2006
16 Lewis., D., B. Allan. “Virtual learning communities as a vehicle for workforce development: a case study.” Journal of Workplace learning 18(6): 367-383, 2005
17 Heuer., H. “Motor Constaints in Dual Task Performance. 2009.” (2009) Availableat:http://books.google.com.my/books?id=e38SN9vhSIC&dq=herbert+heuer&printse c=frontcover&source=bl&ots=k0_nMWRVAj&sig=yfT8nn_aydNWQDHS0L83fOoZBm8&hl=e n&ei=QiFxSoGvE5KsswP4tbTlCA&sa=X&oi=book_result&ct=result&resnum=1 , 1991.
18 High, R. “Important factors in designing statistical power analysis studies.” Computing News, Summer, (14-15): 2000
19 Short, J., Williams, E. & Christie, B. “The social psychology of telecommunications.” London: John Willey & Sons, Ltd, 1976
20 Trevino, L. K., Webster, J., Stein, E. W. “Making connections: Complementary influences on communication media choices, attitudes, and use”. Organization Science, 11(2):163-182, 2000
21 Bude Su, Curtis J. Bonk, Richard J. Magjuka, Xiaojing Liu, Seung-hee Lee. “The Importance of Interaction in Web-Based Education: A Program-level Case Study of Online MBA Courses”. Available at: http://www.ncolr.org/jiol/issues/PDF/4.1.1.pdf, 2005 [Accessed 4 March, 2010]
22 Glenn D. Israel “Determining Sample Size” (1992) Available at: http://edis.ifas.ufl.edu/pd006
23 Kinney, S. T., and Panko, R. R. “Project teams: Profiles and member perceptions-Implications for group support system research and products.” In a Proceedings of the Twenty-Ninth Hawaii International Conference on System Sciences, Kihei, Maui, 1996
24 Sabella, R. A., B. L. Booker. “Using technology to promote your guidance and counselling program among stake holders.” Journal of Professional School Counselling 6: 206-214, 2003.
25 Van Horn, S. M., R. D. Myrick. “Computer technology and the 21st century school counsellor”. Professional School Counselling 5(2): 124-131, 2001
Mr. Abd Hadi Abd Razak
Universiti Utara Malaysia - Malaysia
ahadiar@uum.edu.my
Miss And Ling Weay
Universiti Utara Malaysia - Malaysia