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M-Government: A Comprehensive Literature Review and
Applications Related to Higher Education Policies & Strategies
Rafa E. Al-Qutaish
Pages - 1 - 16 | Revised - 31-12-2024 | Published - 01-02-2025
MORE INFORMATION
KEYWORDS
E-Government, M-Government, Smart-Government.
ABSTRACT
E-Government has long sought to improve governmental efficiency and accessibility through
web-based applications, and its evolution into Mobile Government (M-Government) represents a
significant advancement. M-Government leverages mobile and wireless technologies to enhance
the delivery of public services, foster citizen participation, and streamline interactions between
governments, businesses, and citizens. Despite being in its early stages, M-Government shows
potential to transform E-Government efforts by addressing the increasing global adoption of
smartphones and mobile internet defined variously, M-Government involves using mobile
communication technologies to expand governments' capacity to deliver outcomes and promote
national economic growth. Four primary delivery models, that is, mG2C (government-to-citizens),
mG2G (government-to-government), mG2B (government-to-business), and mG2E (governmentto-
employees)illustrate its scope. M-Government services span areas such as public health,
education, transportation, social services, and democratic participation.Although implementation
is nascent in many regions, including Arab countries, the UAE's Smart Government initiative
highlights a shift toward providing services via smartphones. The integration of mobile devices
and the internet underscores M-Government’s transformative role in facilitating real-time
communication and enhancing public service delivery.This paper provides an overview of the MGovernment,
presents the M-Government E-Services, introduces the use of M-Government in
higher education, explains the M-Government & E-Government best practices, and illustrates the
challenges of M-Government implementation. In addition, it gives directions for potential future
work.
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Dr. Rafa E. Al-Qutaish
Associate Professor of Software Engineering, 412-1682 Chemin du Tremblay, Longueuil, QC J4N 1E1 - Canada
rafa.alqutaish@gmail.com
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