Home   >   CSC-OpenAccess Library   >    Manuscript Information
ERP Implementation Success Factors in Saudi Arabia
Malik F. Saleh, Muneer Abbad, Mohammed Al-Shehri
Pages - 15 - 30     |    Revised - 05-04-2013     |    Published - 30-04-2013
Volume - 7   Issue - 1    |    Publication Date - April 2013  Table of Contents
ERP, ERP Success Factors, Saudi Arabia, Enterprise Resource Planning
A review of the literature on successful implementation of ERP reveals that there are many case studies undertaken by researches, but very few have empirically examined the success factors of ERP implementation. While most of those empirical studies were undertaken in Western countries, very few had examined the implementations in Middle Eastern countries and none in Saudi Arabia. Factors and challenges of ERP implementation in developing countries differ from those of Western countries. Hence a gap in the literature that examines Middle Eastern countries exists. This study is motivated to fill such gap by going beyond case study and boundaries of Western counties to empirically examine the determinants of successful ERP implementation in Saudi Arabia. The main purpose of this study is to examine the influence of some critical factors on successful implementation of ERP.
CITED BY (3)  
1 Alhirz, H., & Sajeev, A. S. M. (2015). Do cultural dimensions differentiate ERP acceptance? A study in the context of Saudi Arabia. Information Technology & People, 28(1), 163-194.
2 Almishal, A., & Alsaud, M. A. (2015). Implementing ERP Systems in Government: Case Study of Saudi Organization. Lecture Notes on Software Engineering, 3(2), 120.
3 Shiri, S., Anvari, A., & Soltani, H. An Assessment of Readiness Factors for Implementing ERP Based on Agility (Extension of Mckinsey 7s Model).
1 Google Scholar 
2 CiteSeerX 
3 refSeek 
4 Scribd 
5 SlideShare 
6 PdfSR 
. Akkermans, H. and H. Helden, Vicious and virtuous cycles in ERP implementation: a case study of interrelations between critical successful factors. European Journal of Information Systems, 2002. 11: p. 35– 46.
. Al-Mashari, M., A. Al-Mudimigh, and M. Zairi, Enterprise Resource Planning: A Taxonomy of Critical Factors. European Journal of Operational Research, 2003. 146: p.352-364.
. Arens, A.A. and J.K. Loebbecke, Auditing:an integrated approach. 1997, Upper Saddle River, NJ Prentice Hall.
. Bhatti, T., Critical Success Factors for the Implementation of Enterprise Resource Planning (ERP): Empirical Validation, in The Second International Conference on Innovation in Information Technology. 2005.
. Bowen, T., Commiting to consultants: outside help requires internal commitment and management skills. Info World, 1998.
. Burns, O. and D. Turnipseed, Critical Success Factors in Manufacturing Resource Planning Implementation. International Journal of Operations and Production Management, 1999. 11: p. 5–19.
. Butler, J., Risk management skills needed in a packaged software environment.Information System Management, 1999. 16: p. 5.
. Chen, I., Planning for ERP systems: Analysis and future trend. Business process Management Journal, 2001. 7: p. 374–386.
. Chuck, C.H. and W.T.N. Eric, ERP systems adoption: An exploratory study of the organizational factors and impacts of ERP success. Information & Management 2007. 44:p. 418–432.
. Davenport, T., Putting the enterprise into the enterprise systems. . Harvard Business Review, 1998. 76: p. 121–131.
. Davenport, T.H., Mission Critical: Realizing the Promise of Enterprise Systems. 2000,Boston, MA.: Harvard Business School Press.
. Eric, T.G., J.J. Sheng-Pao, and K. Gary, The consistency among facilitating factors and ERP implementation success: A holistic view of fit. The Journal of Systems and Software,2007. 81: p. 1609–1621.
. Esteves, J. and J. Pastor. Analysis of critical success factors relevance along SAP implementation phases. in the 7th Americas Conference on Information Systems(AMCIS). 2001. Boston, Massachusetts, USA.
. Finney, S. and M. Corbett, ERP implementation: a compilation and analysis of critical success factors. Business Process Management Journal, 2007. 13: p. 329–347.
. Gable, G.G., D. Sedera, and T. Chan. Enterprise systems success: A Measurement model. . in Twenty-Fourth International Conference on Information Systems 2003.Seattle, USA.
. Gattiker, T.F. and D.L. Goodhue, What Happens After Erp Implementation:Understanding the Impact of Inter-Dependence and Differentiation on Plant-Level Outcomes. MIS Quarterly, 2005. 29: p. 559-85.
. Graham, C. and F. Nafukho, Culture, organizational learning and selected employee background variables in small-size business enterprises. Journal of European Industrial Training, 2007: p. 127.
. Griffith, T.L., R.F. Zammuto, and L. Aiman-Smith, Why new technologies fail? Industrial Management 1999. 41: p. 29–34.
. Grover, V.J., W. S. Kettinger, and J. Teng, The implementation of business process reengineering.Journal of Management Information Systems, 1999. 12: p. 109–144.
. Hong, K. and Y. Kim, The critical success factors for ERP implementation: an organizational fit perspective. Information & Management, 2002. 40: p. 25–40.
. Huang, S.M., et al., Transplanting the best practice for implementation of an ERP system:A Structured Inductive Study of An International Company. Journal of Computer Information Systems, 2004. 44: p. 101-111.
. IDC, Worldwide Software Forecast Summary (1998–2003), in International Data Corporation. 1998: Framingham, MA.
. Ifinedo, P., Extending the Gable et al. enterprise systems success measurement model:A preliminary study. Journal of Information Technology Management, 2006. 17: p. 14–33.
. Ifinedo, P., Investigating the relationships among ERP systems success dimensions: A Structural Equationm. Issues in Information Systems, 2007. 8: p. 399.
. Janson, M. and A. Subramanian, Packaged software: selection and implementation policies. INFOR, 1996. 34: p. 133–151.
. Klaus, H., M. Rosemann, and G.G. Gable, What is ERP? . Information Systems Frontiers, 2000. 2: p. 141–162.
. Koch, A., Arfken, C., Dickson, M., Agius, E. and Mitchelson, J. , Variables associated with environmental scanning among clinicians at substance abuse treatment clinics.Information Research, 2005. 11(1).
. Liu, p., Empirical study on influence of critical success factors on ERP knowledge management on management performance in high-tech industries in Taiwan. Expert Systems with Applications, 2011. 38: p. 10696–10704.
. Mabert, V., A. Soni, and M. Venkataramanan, Enterprise resource planning: managing the implementation process. European Journal of Operational Research, 2003. 146: p.302–314.
. Markus, M.L., et al., Learning from adopters’ experiences with ERP: Problems encountered and success achieved. Journal of Information Technology, 2000. 15: p.245–265.
. Martin, M.H., An ERP Strategy. Fortune, 1998. 2.
. Motwani, J., R. Subramanian, and P. Gopalakrishna, Critical factors for successful ERP implementation: exploratory findings from four case studies. Computers in Industry, 2005.56: p. 529–544.
. Nunnally, J.C., Psychometric Theory Second Edition ed. 1998, Toronto: McGraw-Hill.
. Pulk, B., Improving software project management. Journal of Systems and Software,1990. 13: p. 231–235.
. Remus, U., Critical success factors for implementing enterprise portals: a comparison with ERP implementations. Business Process Management Journal, 2007. 13: p. 538–552.
. Robson, C., Real world research. 2002, Malden, MA: Blackwell.
. Rosario, J.G., On the leading edge: critical success factors in ERP implementation projects. Business World. , 2000.
. Sarker, S. and A.S. Lee, Using a case study to test the role of three key social enablers in ERP implementation. Information and Management, 2003. 40: p. 813–829.
. Scott, J. and I. Vessey, Managing risks in enterprise systems implementations.Communications of the ACM, 2002. 45: p. 74–81.
. Shang, S. and P.B. Seddon, Assessing and Managing the Benefits of Enterprise Systems: the business manager’s perspective. Information Systems Journal, 2002. 12: p.271-299.
. Sheu, C., H.R. Yen, and K. D.W, the effect of national differences on Multinational Erp Implementation: An Exploratory Study. TQM & Business Excellence, 2003. 14: p. 641-657.
. Soja, P., Success factors in ERP systems implementations: lessons from practice.Journal of Enterprise Information Management, 2006. 19: p. 418–433.
. Somers, T. and K. Nelson A taxonomy of players and activities across the ERP project life cycle. Information & Management, 2003: p. 1-22.
. Somers, T. and K. Nelson. The impact of critical success factors across the stages of enterprise resource planning implementations. . in Proceedings of Hawaii International Conference on System Sciences. 2001. Hawaii, USA.
. Somers, T.M. and K. Nelson, A Taxonomy Of Players and Activities Across The ERP Project Life Cycle. Information & Management, 2004. 41: p. 257-278.
. Sykes, R. and L. Willcocks, The role of the IT function. Communications of the ACM,2000. 41: p. 32-38.
. Timbrell, G.T. and G.G. Gable, The SAP ecosystem: A knowledge perspective, in Enterprise Resource Planning Solutions and Management 2002, IRM Press: Hershey,PA, USA. p. 1115-1118.
. Tsai, W., et al., Critical management issues in implementing ERP: empirical evidences from Taiwanese firms. International Journal of Services and Standards, 2005. 1: p. 299-318.
. Umble, E. and M. Umble, Avoiding ERP implementation failure. Industrial Management,2002. 44: p. 24–33.
. Umble, E.J. and R.R.U. Haft, M.M. , Enterprise resource planning: Implementation procedures and critical success factors. European Journal of Operational Research,2003. 146: p. 241–257.
. Volkoff, O. and S. Sawyer. ERP implementation teams, consultants, and information sharing. in the Seventh America Conference on Information Systems. 2001. Boston,Massachusetts.
. Wang, E. and J. Chen, Effects of internal support and consultant quality on the consulting process and ERP system quality. Decision Support Systems, 2006(42): p. 1029–1041.
. Wang, E.T.G., et al., The Consistency Among Facilitating Factors and ERP Implementation Success: A Holistic View of Fit. Journal of Systems and Software, 2008.81: p. 1609–1621.
. Watson, E.E. and H. Schneider, Using ERP in Education. Communications of the AIS,1999.
. Zhang, Z., et al., A framework of ERP systems implementation success in China: an empirical study. International Journal of Production Economics, 2005. 98: p. 56–80.
Dr. Malik F. Saleh
Prince Mohammad Bin Fahd University Al Khobar, 31952 - Saudi Arabia
Dr. Muneer Abbad
Talal Abu-Ghazaleh University College of Business - Bahrain
Mr. Mohammed Al-Shehri
Prince Mohammad Bin Fahd University Al Khobar, 31952 - Saudi Arabia