Home   >   CSC-OpenAccess Library   >    Manuscript Information
Full Text Available

This is an Open Access publication published under CSC-OpenAccess Policy.
Publications from CSC-OpenAccess Library are being accessed from over 74 countries worldwide.
The Impact of Customer Knowledge on the Security of E-Banking
Nabeel Zanoon, Natheer Khleaf Gharaibeh
Pages - 81 - 92     |    Revised - 15-05-2013     |    Published - 30-06-2013
Volume - 7   Issue - 2    |    Publication Date - June 2013  Table of Contents
Trust, E-Banking, Customer Knowledge, Information Technology, Technology Acceptance Model.
In this paper one of the most affective factors on security of e-banking will be discussed, by accepting the use of information technology for the execution of the Traditional e-banking, As we know that e-banking is done online and the customers are considered the active element and the other party in e-banking operations. So if the level of customer knowledge in the use of IT ? low, then this points that customers are not professional in the execution of the traditional e-banking using IT , furthermore this create flaws in the security of e-banking by facilitating the sneaking into the personal information and distrust in customer confidence of the e-banking security. which leads to reject the use of technology in e-banking, And this is what will be discussed in this paper by offering some security gaps which is resulting from the low level of customer knowledge in information technology, and that will be studied through Technology Acceptance Model and In light of this we will suggest some solutions.
1 CiteSeerX 
2 refSeek 
3 TechRepublic 
4 Scribd 
5 SlideShare 
6 PdfSR 
1 Mahdi, S. and Mehrdad, A. E-Banking in Emerging Economy: Empirical Evidence of Iran,International Journal of Economics and Finance, Vol. 2, No. 1, February 2010, pp. 201-209.
2 Sathye, M. (1999). Adoption of Internet banking by Australian consumers: an empirical investigation. International Journal of Bank Marketing, Vol. 17 No. 7, pp. 324-34.
3 Hertzum, M., Juul, .N.C., Jorgensen N., Usable Security and E-Banking: ease of use vis-a-vis security, Australasian Journal of Information Systems, Vol 11, No 2 (2004).
4 Rahmath Safeena, Hema Date and Abdullah Kammani , Internet Banking Adoption in an Emerging Economy: Indian Consumer’s Perspective , International Arab Journal of eTechnology,Vol. 2, No. 1, January 2011.
5 http://www.buzzle.com/articles/internet-banking-problems.html.
6 Akhlaq, Mohammed ather and Shah, Asadullah (2011) Internet banking in Pakistan: finding complexities. Journal of Internet Banking and Commerce, 16 (1). pp. 1-14.
7 Davis, F.D, A technology acceptance model for empirically testing new end-user information systems: Theory and results, Doctoral Dissertation, Sloan School of Management,Massachusetts Institute of Technology, 1986.
8 Tan, M. and Teo, T. (2000) Factors Influencing the Adoption of Internet Banking, Journal of the Association for Information Systems, 1, 5, 1-42.
9 Davis, F 1989. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly. Vol. 13 No. 3, pp 319 –340.
10 http://socialreport.msd.govt.nz/documents/knowledge-skills-social-report-2010.pdf.
11 Lassar, W.M., Manolis, C. and Lassar, S.S., (2005). The relationship between consumer innovativeness, personal characteristics, and online banking adoption. International Journal of Bank Marketing, 23 (2), pp 176-199.
12 Ongkasuwan M, Tantichattanon W (2002). A Comparative Study of Internet Banking in Thailand. Retrieved on [May, 2010] from World Wide Web:http://www.ecommerce.or.th/nceb2002/paper/55- A_Comparative_Study.pdf.
13 http://www.ukessays.com/essays/information-systems/information-security- crimemanagement.php.
14 http://www.anz.com/personal/ways-bank/security/online-security/threats-bankingsafety/computer-threats/.
15 Jason Milletary, Technical Trends in Phishing Attacks, CERT Coordination Center1, (2005),pp. 1-17.
16 Williamson, Gregory D. Enhanced Authentication In Online Banking, Journal of Economic Crime Management, Vol. 4, Issue 2, 2006.
17 New Perspectives on Computer Concepts 2013: Introductory, June Jamrich Parsons, Dan Oja – 2012.
18 Internet GIS: Distributed Geographic Information Services for the Internet. Zhong-Ren Peng,Ming-Hsiang Tsou - 2003 - 679.
19 HTTP: Developer's Handbook ,Chris Shiflett – 2003.
20 S. Kierkegaard, "Swallowing the bait, hook, line and sinker: Phishing, pharming and now ratting!,"in Managing Information Services in Financial Services H. R. Rao, M. Gupta, and S. J. Upadhyaya, Eds. USA: IGI Publishing, 2008, pp. 241-253.
21 Auburn University, http://www.auburn.edu/oit/phishing/
22 Gerald Goh Guan Gan, Tan Nya Ling, Goh Choon Yih and Uchenna Cyril Eze; Phishing: A Growing Challenge for Internet Banking Providers in Malaysia Communications of the IBIMA Volume 5, 2008 133 Phishing: A Growing Challenge for Internet.
23 R. Dhanalakshmi, C. Prabhu, C. Chellapan , Detection Of Phishing Websites And Secure Transactions , International Journal of Communication Network and Security(IJCNS-2011),Volume. 1 Issue. 2.
24 http://educationinfree.wordpress.com/2012/05/31/what-is-keylogger-2/.
25 http://www.iwar.org.uk/comsec/resources/spyware/thompson.htm#_ftnref6.
26 http://www.antivirusworld.com/articles/keylogger.php.
27 Adrian McCullagh, William Caelli ,Who Goes There? Internet Banking: A Matter of Risk and Reward, Information Security and Privacy - ACISP 2005, 4-6 July 2005, Australia,Queensland, Brisbane.
28 For detailed information on PWSteal.Bankash.A (MCID 4326), see http://securityresponse.symantec.com/avcenter/venc/data/pwsteal.bankash.a.html.
29 French, T. K. Liu, K. and Springett, M. , ‘A Card-Sorting probe of E-Banking Trust Perceptions’, Proceedings HCI 2007, BCS, (2007) ISBN 1-902505-94-8.
30 Juliet Bugembe , Perceived Usefulness, Perceived Ease Of Use, Attitude and Actual Usage Of A New Financial Management System: A Case Study Of Uganda National Examinations Board, JUNE 2010.
31 Legris, P., Ingham, J., & Collerette, P. (2003). Why do people use information technology? A critical review of the technology acceptance model. Information & Management, 40, 191–204.
32 Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of Information technology. MIS Quarterly, 13(3), 319-340. http://www.jstor.org/pss/249008.
33 Wadie Nasri, Factors Influencing the Adoption of Internet Banking in Tunisia, International Journal of Business and Management, Vol. 6, No. 8; August 2011.
34 syed shan e raza, impact of user it and internet skills on online banking, Input to innovative banking strategies, international journal of social sciences and humanity studies Vol 3, no 1,2011 issn: 1309-8063 (online).
35 Sam Ian , Online Banking and the role of CRM: The impact of the internet as online business platform on CRM (Study of Online banking in the UK).
36 Muhammad Muazzam Mughal, Muhammad Farhan, Kamran Ali, Abdul Jabbar Khan,Accepting of E-banking among Banking Customers of Pakistan, Information Management and Business Review Vol. 4, No. 6, pp. 332-339, June 2012.
37 Raphaël K. Akamavi, (2005) "Re-engineering service quality process mapping: e-banking process", International Journal of Bank Marketing, Vol. 23 Iss: 1, pp.28 – 53.
38 Henny Medyawati 1, Marieta Christiyanti 2 and Muhammad Yunanto, e-banking adoption analysis using technology acceptance model (tam): empirical study of bank customers in bekasi city , 2011 International Conference on Innovation, Management and Service IPEDR vol.14(2011).
39 Fred D. Davis , Perceived usefulness, perceived ease of use, and user acceptance of information technology, MIS Quarterly, Vol. 13, No. 3 (Sep., 1989), pp. 319-340.
40 Geetha Kallamarthodi, Malarvizhi Vaithiyanathan; Empirical Assessment of a Modified Technology Acceptance Model in Emerging Economy: An Assessment from the Perspective of Indian Consumers”, 2011 International Conference on E-business, Management and Economics IPEDR Vol.25.
41 Apostolos Giovanis, Spiridon Binioris; factors affecting internet banking usage behavior: an empirical investigation of Greek customers, Proceedings of the 2nd International Conference:Quantitative and Qualitative Methodologies in the Economic and Administrative Sciences.
42 Littler, D., Melanthiou, D. (2006) ‘Consumer perceptions of risk and uncertainty and the implications for behavior towards innovative retail services: the case of internet banking’, Journal of Retailing and Consumer Services, 13, 431-43.
43 Intel Top 10 Technology Risks http://www.nor-tech.com/solutions/dox/Top_10_Technology_Risks.pdf.
44 Khan, A.R. and Karim, M. (2010). E-Banking and extended risks: How to deal with the challenge, Paper Presented to the Department of Finance and Banking, Rajshahi University,pp.17.
45 André L.M. dos Santos, Richard A. Kemmerer, Safe Areas of Computation for Secure Computing with Insecure Applications, 15th Annual Computer Security Applications Conference (ACSAC '99).
46 Koller M (1988). Risk as a determinant of trust. Basic Appl. Soc.Psychol., 9(4): 265–276.
47 Lim N (2003). Consumers'’ perceived risk: sources versus consequences. Electron. Commer. Res. Appl., 2: 216–228.
48 Littler, Dale and Melanthiou, Demetris (2006), “Consumer Perceptions of Risk and Uncertainty and The Implications for Behavior towards Innovative Retail Services: The Case Of Internet Banking, Journal of Retailing and Consumer Revices, Vol: 13:431-443.
49 AL. Zhao, NK. Lewis, SH. Lloyd, and P. Ward, (2010), “Adoption of internet banking services in China: is it all about trust?” International Journal of Bank Marketing, vol. 28, no. 1, pp. 7-26.
50 L. Bradley and K. Stewart, “Delphi study of Internet banking,” Marketing intelligence and planning, vol. 21, no. 5, pp. 272-281,2003.
51 Taylor, S. and Todd, P.A. (1995). Understanding information technology usage: a test of competing models. Information Systems Research, 6(2), 144-176.
52 Tandrayen-Ragoobur, Verena; Ayrga, Anisha, Is Mauritius Ready to E-Bank? From A Customer and Banking Perspective, SOURCE Journal of Internet Banking & Commerce;Apr2011, Vol. 16 Issue 1.
53 Morten Hertzum, Niels Jorgensen, Mie Norgaard: Usable Security and E-Banking: ease of use vis-a-vis security. Australasian J. of Inf. Systems 11(2) (2004).
54 Carol Sergeant, Director, Banks & Buildings Societies, Financial Services Authority,http://www.fsa.gov.uk/library/communication/speeches/2000/sp46.shtml.
55 Sathye, M. (1999), "Adoption of Internet banking by Australian consumers: an empirical investigation", International Journal of Bank Marketing, Vol. 17 No. 7, pp. 324-34.
56 Hamid Reza Peikari ,A Study on the Interrelations between the Security-Related Antecedents of Customers’ Online Trust, Global Communications in Computer and Information Science Volume 92, 2010, pp 139-148.
57 Jayaram Kondabagil , Risk Management in Electronic Banking: Concepts and Best Practices, Ch7, P-69- 2007.
58 Wang, Y. D., & Emurian, H. H. (2005). An overview of online trust: Concepts, elements, and implications. Computers in Human Behavior, 21.
59 Jennifer Isern,A cross-country analysis of the effects of e-banking and financial, Nova Southeastern University – 2008.
60 Hoffman, DL, Novak, TP & Peralta, M 1999, ‘Building consumer trust online’,Communications of the ACM, vol. 42, no. 4, pp. 80-85.
61 Reza Shafei , Vala Mirani, Designing a model for analyzing the effect of risks on e-banking adoption by customers: A focus on developing countries, African Journal of Business Management Vol. 5(16), pp. 6684-6697, 18 August, 2011.
62 McKnight, D. and N. Chervany. (2001). “What trust means in e-commerce customerrelationships: An interdisciplinary conceptual typology.” International Journal of Electronic Commerce 6: 35-59.
63 Mayer, R. C., Davis, J. H. & Schoorman, F. D.(1995). 'An Integrative Model of Organizational Trust,' Academy of Management Review, 20(3):709-734.
Dr. Nabeel Zanoon
Aqapa College , Balqa Applied University Aqapa - Jordan
Dr. Natheer Khleaf Gharaibeh
Ajloun College , Balqa Applied University Ajloun - Jordan