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Utilizing the BSC and EFQM as a Combination Framework; Scrutinizing the Possibility by TOPSIS Method
Neda Jalaliyoon , Hamed Taherdoost, Mazdak Zamani
Pages - 169 - 182     |    Revised - 31-01-2011     |    Published - 08-02-2011
Volume - 1   Issue - 3    |    Publication Date - January / February  Table of Contents
Balanced Score Card (BSC), Total Quality Management (TQM), European Foundation for Quality Management (EFQM), Topsis Method, Assessment, Performance
Increasing the competition between organizations in the field of productions and services leads them to use the samples and patterns to assess their activities and performance. Appearing this kind of needs and inefficiency of measuring systems with traditional activities assessment causes to create new models of activities assessment in organizations. These models could be divided in two groups. The first group is based on self assessment and the second group is based on measurement and improvement of business trade process. Among mentioned models, Balanced score Card (BSC) and European Foundation for Quality Management (EFQM) have had more chance to be used by many companies. Regarding the high acceptance of these two models in the world and existence many similarities between them; this study is going to present exact glance of these two models and present a comparison between them. Moreover, after recognizing the weaknesses and powers of them, the possibility of using them at the same time will be evaluated. In order to gain this goal, an automobile company’s performance has been assessed based on BSC and EFQM and the results are analyzed with TOPSIS method.
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Dr. Neda Jalaliyoon
- Iran
Mr. Hamed Taherdoost
- Iran
Dr. Mazdak Zamani
- Malaysia